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Shipping & Returns

SHIPPING:

we offer free shipping on all purchases over $100

Flat rates to NSW $10 , remaining Australia $20

EXCHANGE POLICY

We accept returns that are full price, Unfortunately, we don't refund money. You can return your item to us and place a new order to receive the item of your choice.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY

  1. Orders must be returned to us within 14 days from date of purchase (as indicated on your invoice), 30 days for international orders. Returns outside this period will be sent back to you.
  2. Items must be returned in their original condition. This means the item should be not used and have all tags attached in original packing.
  3. No returns or exchange for items purchased using a credit note, sale items and accessories
  4. Store credit is valid for 90 days from date of issue.
  5. Exchanges and returns for online orders can only be processed directly through our online store department only.
  6. Returns that do not include an RA (Return Authorisation) number is not valid and will be immediately sent back.
  7. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking . Nicole lee is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

We try our best to accept all items returned to us, in the event that an item is returned in a condition not satisfied by our criteria above, we will have to send it back to you.

FAULTY ITEMS: If you find a fault in your item on arrival, please email us a photo so we can assess the item if it may be a manufacturers fault. We shall replace/ repair or exchange the item. A full refund is allocated if we are unable to repair or replace the item. Please note that loose/excess threads and irregular prints/ see through are not considered as a fault. Please read the description of each items carefully before purchasing.

AUSTRALIAN ORDERS: Orders must be returned to us within 14 days from date of purchase. Contact us ... with the items you are returning, you will be issued a RA (Return Authorisation) Number and return address. Your subject line should read – ‘RETURN [your order number]’. Fill in the return form on the back of your sales invoice and include it with your package. Label the front of your parcel with your issued RA number. Parcels without an RA number labelled on it will be sent back.

IMPORTANT NOTE: Returns must include – returned item, original receipt with return form filled in and RA number labeled on parcel. It could take anywhere between 2-5 days for the parcel to reach us. Once received, processing a return usually takes place within 3-5 business days. Upon arrival, we will inspect the item/s and issue you with store credit. When making a new purchase using store credit, Store credit will not be applied on new shipping cost. Customer must pay for new shipping cost.

INTERNATIONAL ORDERS

we do not offer any credit notes or exchanges on the international orders.

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